L e a k S e n s e

Frequently Asked Questions

Common Questions About LeakSense

  • How much does LeakSense cost per unit?

    LeakSense pricing is $10 per unit per month, which includes all hardware, installation, cloud platform access, monitoring services, and technical support. There are no upfront equipment costs, and we offer volume discounts for properties with 100+ units.

    • All hardware and sensors included
    • Professional installation
    • 24/7 monitoring and support
    • Unlimited data and analytics
  • Is LeakSense compliant with California Title 24 requirements?

    Yes, LeakSense systems meet all California Title 24 Part 6 water metering requirements, CPUC submetering standards, and CEC building performance monitoring guidelines. We provide complete documentation packages for building department approvals and certification.

    • Title 24 Part 6 certified
    • CPUC submetering approval support
    • Complete compliance documentation
  • How long does installation take?

    Installation takes approximately 45-60 minutes per apartment unit. For a typical 100-unit property, complete installation is finished within 7-10 business days. Our wireless technology eliminates extensive construction work, minimizing disruption to residents.

    • 45-60 minutes per unit
    • 10-15 units installed per day
    • No building-wide water shutdowns
  • Can LeakSense integrate with my property management software?

    Yes, LeakSense integrates with major property management platforms including Yardi, RealPage, AppFolio, and Buildium. We provide RESTful API access for custom integrations, and our team assists with setup to ensure seamless data synchronization for tenant billing and reporting.

    • Yardi integration available
    • RealPage, AppFolio, Buildium support
    • Custom API integration
  • How does the automatic leak detection work?

    LeakSense monitors water flow 24/7 using IoT sensors that detect abnormal usage patterns. When anomalies are identified (continuous flow, sudden spikes, unusual nighttime usage), the system sends instant alerts to property managers and can automatically close motorized shutoff valves to prevent damage.

    • 24/7 continuous monitoring
    • AI-powered anomaly detection
    • Automatic valve shutoff capability
    • Instant SMS emergency alerts
  • What is the typical ROI for water submetering?

    Properties typically see 15-30% reduction in water consumption within the first year, with payback periods of 12-24 months. The ROI comes from reduced water costs, prevented leak damage, lower insurance premiums, and fair billing that eliminates subsidy issues between tenants.

    • 15-30% water consumption reduction
    • 12-24 month payback period
    • Prevented catastrophic leak damage
  • Do you provide ongoing technical support?

    Yes, LeakSense includes 24/7 technical support with guaranteed 4-hour response time for critical issues. Our monitoring operations center proactively tracks system health, and we provide monthly performance reports, quarterly reviews, and annual on-site inspections for properties over 100 units.

    • 24/7 technical support hotline
    • 4-hour critical issue response
    • Proactive system health monitoring
    • Monthly performance reports
  • Can residents access their own water usage data?

    Yes, LeakSense offers an optional tenant portal where residents can view their personal water usage, compare to building averages, track daily consumption, and receive conservation tips. This transparency promotes water awareness and supports fair billing practices.

    • Optional resident portal access
    • Real-time usage visibility
    • Comparison to building averages
    • Conservation tips and insights