At LeakSense, a division of Duvall Technologies Inc., we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and protect information when you use our smart water submetering and leak detection services.
We share information only in the following circumstances:
We work with third-party vendors who assist with system operations, payment processing, data hosting, and customer support. These providers are contractually obligated to protect your information.
Water usage data is shared with property owners, managers, and HOA representatives for billing purposes, compliance reporting, and property management functions.
We may share information with California regulatory agencies when required by law or necessary for compliance verification.
LeakSense implements comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
Data Deletion: Upon account closure, personal information is deleted or anonymized within 90 days, except where retention is required by law.
California residents have specific rights regarding their personal information:
Request information about personal data collected, used, and shared
Obtain a copy of your personal information in portable format
Request deletion of personal information (subject to exceptions)
Request correction of inaccurate personal information
Opt out of sale or sharing of personal information
Exercise privacy rights without discriminatory treatment
The LeakSense website and mobile applications use cookies to enhance user experience:
Essential Cookies: Required for basic platform functionality, authentication, and security.
Analytics Cookies: Help us understand platform usage to improve services.
Preference Cookies: Remember your settings for customized experience.
You can control cookie preferences through browser settings.
For questions about this Privacy Policy, data practices, or to exercise your privacy rights, please contact our privacy team at legal@leaksense.io or write to us at 229 E Washington Blvd, Los Angeles, CA.
California Privacy Rights Requests: Reference "CCPA Request" in subject line and include sufficient information to verify identity. We will respond to verified requests within 45 days as required by California law.