Privacy Policy
At LeakSense, a division of Duvall Technologies Inc., we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and protect information when you use our smart water submetering and leak detection services.
1. Information We Collect
Account and Contact Information:
- Name, email address, phone number, and mailing address
- Property management company name and business information
- Billing and payment information (processed securely)
- Account credentials and authentication information
- Communication preferences and notification settings
Water Usage and Monitoring Data:
- Real-time water flow measurements and consumption patterns
- Leak detection events and automated shutoff activations
- Historical usage trends and comparative analytics
- System performance metrics and device health status
2. How We Use Your Information
Service Delivery and Performance:
- Operating and maintaining smart water monitoring systems
- Detecting leaks and sending real-time alert notifications
- Generating water usage reports and analytics dashboards
- Processing billing and managing subscription services
- Coordinating installation and maintenance appointments
Compliance and Regulatory Support:
- Generating California Title 24 compliance documentation
- Supporting CPUC submetering standards adherence
- Providing audit trails for regulatory inspections
3. Information Sharing and Disclosure
We share information only in the following circumstances:
With Service Providers:
We work with third-party vendors who assist with system operations, payment processing, data hosting, and customer support. These providers are contractually obligated to protect your information.
With Property Management Entities:
Water usage data is shared with property owners, managers, and HOA representatives for billing purposes, compliance reporting, and property management functions.
For Regulatory Compliance:
We may share information with California regulatory agencies when required by law or necessary for compliance verification.
4. Data Security and Protection
LeakSense implements comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest in secure databases
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with redundancy protocols
5. Data Retention and Deletion
Retention Periods:
- Account information: 7 years after termination for compliance
- Water usage data: 5 years for compliance and analytics
- Billing records: 7 years per accounting standards
- Support communications: 3 years for quality assurance
- System logs: 2 years for security purposes
Data Deletion: Upon account closure, personal information is deleted or anonymized within 90 days, except where retention is required by law.
California Privacy Rights (CCPA/CPRA)
California residents have specific rights regarding their personal information:
Right to Know
Request information about personal data collected, used, and shared
Right to Access
Obtain a copy of your personal information in portable format
Right to Delete
Request deletion of personal information (subject to exceptions)
Right to Correct
Request correction of inaccurate personal information
Right to Opt-Out
Opt out of sale or sharing of personal information
Right to Non-Discrimination
Exercise privacy rights without discriminatory treatment
6. Cookies and Tracking Technologies
The LeakSense website and mobile applications use cookies to enhance user experience:
Essential Cookies: Required for basic platform functionality, authentication, and security.
Analytics Cookies: Help us understand platform usage to improve services.
Preference Cookies: Remember your settings for customized experience.
You can control cookie preferences through browser settings.
7. Contact Information for Privacy Inquiries
For questions about this Privacy Policy, data practices, or to exercise your privacy rights, please contact our privacy team at legal@leaksense.io or write to us at 229 E Washington Blvd, Los Angeles, CA.
California Privacy Rights Requests: Reference "CCPA Request" in subject line and include sufficient information to verify identity. We will respond to verified requests within 45 days as required by California law.