Terms of Service

1. Service Agreement and Acceptance

By purchasing, installing, or using LeakSense products and services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a property management company, homeowners association, or commercial entity, you represent that you have the authority to bind that organization to these terms.

Our services are designed exclusively for multifamily residential properties, commercial buildings, and homeowners associations in California. Individual residential use requires prior approval from LeakSense.

2. Service Description and Scope

LeakSense provides:

• Smart water submetering hardware and installation services
• Automatic leak detection monitoring with real-time alerts
• Remote water shutoff valve control systems
• Cloud-based water analytics and reporting platform
• California Title 24 compliance support and documentation
• Ongoing system monitoring and maintenance services
• Integration capabilities with property management software

Service availability is subject to adequate cellular or Wi-Fi connectivity at the installation location. LeakSense is not responsible for connectivity issues related to third-party internet service providers or cellular networks.

3. Subscription and Billing Terms

LeakSense services are provided on a subscription basis at $10 per unit per month. Billing commences upon system activation and continues on a monthly recurring basis unless terminated in accordance with these terms.

Payment Terms:

• Invoices are issued monthly in advance for the upcoming service period
• Payment is due within 15 days of invoice date
• Late payments may incur a service interruption after 30 days of non-payment
• Returned payments or failed automatic charges may incur a $25 processing fee
• Annual prepayment options may be available with discount incentives

Hardware installation costs are separate from monthly subscription fees and are quoted based on property configuration, unit count, and installation complexity.

4. Installation and Equipment

Professional installation by certified LeakSense technicians is required for all systems. Installation scheduling is subject to technician availability and property access coordination.

Equipment Ownership:

LeakSense hardware remains the property of Duvall Technologies Inc. throughout the subscription period. Upon service termination, customers may purchase installed equipment at fair market value or arrange for equipment removal.

Installation Standards:

All installations comply with California Plumbing Code requirements, Title 24 energy efficiency standards, and local building codes. Required permits are obtained by LeakSense as part of installation services.

5. System Monitoring and Alerts

LeakSense provides continuous water flow monitoring and automatic leak detection through IoT sensor networks. Alert notifications are delivered via SMS, email, and mobile app push notifications based on customer preferences.

Alert Response:

While LeakSense systems can automatically shut off water upon detecting critical leaks, property owners and managers maintain ultimate responsibility for property protection and damage prevention.

System Accuracy:

Leak detection algorithms are designed to minimize false positives while maintaining high sensitivity. No monitoring system is infallible, and customers should maintain appropriate property insurance coverage.

6. Warranty and Liability Limitations

Hardware Warranty:

LeakSense equipment is warranted against manufacturing defects for 24 months from installation date. Warranty coverage includes repair or replacement of defective components.

Limitation of Liability:

LeakSense's total liability for any claims arising from service provision shall not exceed the total subscription fees paid by the customer in the 12 months preceding the claim.

7. Termination and Dispute Resolution

Customer Termination:

Customers may terminate services with 30 days written notice. Final invoices will include prorated charges through the termination date.

Governing Law:

These Terms of Service are governed by California law. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association, conducted in Los Angeles County, California.

8. Contact Information

For questions regarding these Terms of Service, service agreements, or account management, please contact our legal team at legal@leaksense.io or visit our headquarters at 229 E Washington Blvd, Los Angeles, CA.