LeakSense provides ongoing monitoring services that extend beyond initial system installation. The platform continuously tracks water usage patterns, flags anomalies in real time, and supports property teams with alerts and technical assistance so systems stay effective over time.
For installation details see installation services, and for leak protection features see automatic leak detection with shutoff.
LeakSense cloud infrastructure provides property managers with anytime, anywhere access to water system data through secure web dashboards and mobile applications. Unlike legacy systems requiring on-site servers and manual data collection, our cloud-based platform automatically synchronizes data from wireless sensors, applies machine learning analytics, and delivers actionable insights to your devices in real-time.
Property managers receive automatic alerts for system health issues, unusual consumption patterns, and maintenance needs without watching dashboards all day. Alerts can be prioritized by severity so teams focus on the issues that matter most first.
For deeper usage analytics and portfolio-wide reporting, see our water analytics platform.
Instant notifications via email, push notifications, and dashboard alerts for all water usage anomalies. SMS text alerts delivered for critical emergencies requiring immediate response.
Automatic tracking of sensor battery levels, communication status, and data quality with proactive maintenance scheduling.
LeakSense monitoring goes beyond passive data collection. Our operations team actively reviews system performance metrics daily, identifying trends that may indicate developing issues before they impact property operations. When sensor batteries approach replacement thresholds, communication failures occur, or data patterns suggest calibration drift, we proactively contact property managers to schedule preventive maintenance.
This proactive approach minimizes system downtime, ensures continuous protection from water damage, and maintains data accuracy for tenant billing applications. Property managers benefit from predictable maintenance schedules rather than reactive emergency responses to system failures.
Access to a support team that can assist with monitoring questions, alerts, and remote diagnostics. Response targets for critical issues are defined in your service agreement.
Cloud-based platform receives continuous feature enhancements, security patches, and performance improvements without property manager intervention.
Encrypted data storage with redundant backups, ensuring water usage history and system configurations are never lost due to hardware failures.
Periodic system performance summaries highlighting water usage trends, leak alerts, uptime, and key maintenance activities.
LeakSense mobile applications provide property managers and maintenance teams with water system visibility wherever they are. Key mobile capabilities include:
LeakSense monitoring system categorizes alerts by severity and urgency, enabling appropriate response protocols:
Critical Alerts (Immediate Response Required):
High Priority Alerts (Same-Day Response):
Routine Alerts (Scheduled Maintenance):
LeakSense can provide regular reports summarizing system performance, usage trends, and monitoring activity. These summaries help ownership and property teams see how the system is being used and where attention is needed.
Typical contents include water consumption over time, leak alerts and follow-up, approximate uptime, sensor status, and notable investigations or maintenance items.
As property portfolios expand, LeakSense monitoring scales seamlessly. Add new properties to existing accounts with unified dashboards showing all locations. Multi-level user access allows regional managers, on-site staff, and executives to view appropriate data for their responsibilities. Portfolio-wide analytics enable benchmarking across properties and identification of best practices that can be replicated.
LeakSense ongoing monitoring can include defined expectations for platform availability, support response, and reporting. Specific service levels and any on-site visit schedules are documented in the agreement for each property or portfolio.