LeakSense provides comprehensive ongoing monitoring services that extend far beyond initial system installation. Our 24/7 monitoring operations center tracks water usage patterns across your entire portfolio, identifies anomalies in real-time, and provides proactive technical support ensuring your water management system operates at peak efficiency year-round.
LeakSense cloud infrastructure provides property managers with anytime, anywhere access to water system data through secure web dashboards and mobile applications. Unlike legacy systems requiring on-site servers and manual data collection, our cloud-based platform automatically synchronizes data from wireless sensors, applies machine learning analytics, and delivers actionable insights to your devices in real-time.
Property managers receive automatic alerts for system health issues, unusual consumption patterns, and maintenance needs without actively monitoring dashboards. Our intelligent notification system prioritizes alerts by severity, sends escalating notifications if issues go unaddressed, and provides recommended actions for each situation.
Instant notifications via email, push notifications, and dashboard alerts for all water usage anomalies. SMS text alerts delivered for critical emergencies requiring immediate response.
Automatic tracking of sensor battery levels, communication status, and data quality with proactive maintenance scheduling.
LeakSense monitoring goes beyond passive data collection. Our operations team actively reviews system performance metrics daily, identifying trends that may indicate developing issues before they impact property operations. When sensor batteries approach replacement thresholds, communication failures occur, or data patterns suggest calibration drift, we proactively contact property managers to schedule preventive maintenance.
This proactive approach minimizes system downtime, ensures continuous protection from water damage, and maintains data accuracy for tenant billing applications. Property managers benefit from predictable maintenance schedules rather than reactive emergency responses to system failures.
Round-the-clock access to LeakSense technical support team with 4-hour guaranteed response time for critical issues and remote diagnostics capabilities.
Cloud-based platform receives continuous feature enhancements, security patches, and performance improvements without property manager intervention.
Encrypted data storage with redundant backups, ensuring water usage history and system configurations are never lost due to hardware failures.
Quarterly system performance reports documenting water savings, leak events prevented, system uptime, and maintenance activities performed.
LeakSense mobile applications provide property managers and maintenance teams with water system visibility wherever they are. Key mobile capabilities include:
LeakSense monitoring system categorizes alerts by severity and urgency, enabling appropriate response protocols:
Critical Alerts (Immediate Response Required):
High Priority Alerts (Same-Day Response):
Routine Alerts (Scheduled Maintenance):
LeakSense provides comprehensive monthly reports detailing system performance, water usage trends, and maintenance activities. These reports serve multiple purposes including executive summaries for ownership, operational metrics for property managers, and compliance documentation for regulatory requirements.
Report contents include total water consumption vs. historical baselines, number of leak alerts and response times, system uptime percentage, sensor health status, notable anomalies investigated, and maintenance activities completed.
As property portfolios expand, LeakSense monitoring scales seamlessly. Add new properties to existing accounts with unified dashboards showing all locations. Multi-level user access allows regional managers, on-site staff, and executives to view appropriate data for their responsibilities. Portfolio-wide analytics enable benchmarking across properties and identification of best practices that can be replicated.
LeakSense ongoing monitoring service includes formal SLA commitments: 99.5% platform uptime guarantee, 4-hour response time for critical issues, 24-hour response for high priority alerts, monthly performance reporting, quarterly system health reviews, and annual on-site inspections for properties over 100 units.