Terms of Service

Welcome to LeakSense. These Terms of Service ("Terms") govern your access to and use of the LeakSense website, products, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you may not access or use our Services.

1. Acceptance of Terms

By creating an account, purchasing our products, or using our Services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you agree to these Terms on behalf of that organization.

2. Description of Services

LeakSense provides smart home leak detection and monitoring services, including:

• Smart sensor devices for leak detection
• Professional installation services by licensed plumbers
• 24/7 monitoring and alert systems
• Automatic water shutoff capabilities
• Mobile and web dashboard access
• Customer support and maintenance services

3. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will provide accurate and complete information
• You will comply with all applicable laws and regulations

4. Account Registration

To access certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You are solely responsible for maintaining the confidentiality of your account and password. LeakSense will not be liable for any loss or damage arising from your failure to protect your account information.

5. Waitlist and Early Access Program

Waitlist Registration

By joining our waitlist, you:

• Express interest in receiving our products and services
• Agree to receive communications about product launches and availability
• Understand that waitlist registration does not guarantee product availability
• May be offered early access or promotional pricing

First 200 Customers Program

6. Products and Services

Product Orders

When you place an order for our products or services:

• All orders are subject to acceptance and availability
• Prices are subject to change without notice
• We reserve the right to refuse or cancel any order
• Product descriptions and images are for illustration purposes

Installation Services

Professional installation services are provided by licensed, third-party plumbers. By accepting installation services, you agree that:

• Installation will be scheduled at mutually agreed upon times
• You will provide necessary access to your property
• You are responsible for ensuring compatibility with your plumbing system
• Installation times may vary based on property conditions

Service Plans

LeakSense offers various service tiers:

• Free Plan: Basic monitoring and notifications
• Pro Plan: Advanced features including automatic shutoff ($10/sensor/month)
• Enterprise Plan: Custom solutions for multi-unit properties

7. Payment and Billing

Payment Terms

• All payments are processed securely through Square
• You agree to provide current, complete, and accurate payment information
• Subscription fees are billed monthly or annually in advance
• All fees are non-refundable except as required by law

Automatic Renewal

Subscription services automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for renewal fees.

Price Changes

LeakSense reserves the right to change pricing for services at any time. We will provide advance notice of price changes, and the new rates will apply at your next billing cycle.

8. Cancellation and Refunds

Cancellation Policy

• You may cancel your subscription at any time
• Cancellation will take effect at the end of the current billing period
• No refunds for partial months or unused service time
• Hardware purchases are subject to our 30-day return policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on hardware purchases. To qualify for a refund:

• Request must be made within 30 days of purchase
• Product must be returned in original condition
• Shipping costs are non-refundable
• Installation fees are non-refundable

9. User Responsibilities

When using our Services, you agree to:

• Use the Services only for lawful purposes
• Not interfere with or disrupt the Services
• Not attempt to gain unauthorized access to our systems
• Not use the Services to transmit harmful code or malware
• Maintain your sensors and equipment in good working condition
• Report any malfunctions or issues promptly
• Follow all installation and usage guidelines

10. System Requirements and Best Practices

LeakSense is designed to provide reliable 24/7 leak detection and protection. To ensure optimal performance:

System Requirements

• Internet Connection: A stable internet connection is required for real-time monitoring and alerts
• Power Supply: Sensors operate on long-lasting batteries (2+ year life), but system functionality requires power for water shutoff valves
• Professional Installation: Our licensed plumbers ensure proper sensor placement and system configuration
• Compatible Plumbing: Standard residential plumbing systems (we'll assess compatibility during consultation)

Maximizing Protection

While LeakSense provides advanced leak detection and automatic shutoff, we recommend:

• Regular property inspections and maintenance (as with any home system)
• Keeping sensors clean and unobstructed
• Testing your system periodically (we'll guide you through this)
• Maintaining your internet connection and router

Our Commitment: LeakSense has helped thousands of homeowners prevent costly water damage. While no system can guarantee 100% protection against all scenarios, our technology is proven to significantly reduce the risk of water damage and has saved customers an average of $8,000+ in prevented repairs.

11. Intellectual Property Rights

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, software, and data compilations, are the exclusive property of LeakSense and are protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or create derivative works of our content
• Reverse engineer or decompile our software or hardware
• Remove or alter any copyright, trademark, or proprietary notices
• Use our trademarks or branding without written permission

12. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services (such as Calendly for scheduling). We are not responsible for:

• The content or practices of third-party websites
• The performance or availability of third-party services
• Any transactions between you and third parties

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, LeakSense disclaims all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness
• Warranties that the Services will be uninterrupted or error-free
• Warranties regarding the results obtained from using the Services

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAKSENSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Property damage resulting from leaks
• Business interruption
• Loss of goodwill or reputation
• Cost of substitute services

Our total liability to you for all claims arising from or related to the Services shall not exceed the amount you paid to LeakSense in the twelve (12) months preceding the claim, or $500, whichever is greater.

15. Indemnification

You agree to indemnify, defend, and hold harmless LeakSense, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligence or willful misconduct

16. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

17. Communications

By using our Services, you consent to receive electronic communications from us, including:

• Transactional emails (order confirmations, installation schedules)
• Service notifications (leak alerts, system status)
• Marketing communications (product updates, promotions)
• Administrative messages (policy updates, account changes)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

18. Modification of Terms

LeakSense reserves the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending you an email notification

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

19. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, including if:

• You violate these Terms
• You engage in fraudulent activity
• Your account remains inactive for an extended period
• We are required to do so by law

Upon termination:

• Your right to use the Services immediately ceases
• We may delete your account and data
• You remain liable for all charges incurred before termination
• Provisions that should survive termination will continue to apply

20. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through:

• Informal Negotiation: We encourage you to contact us first to resolve any disputes informally
• Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in Los Angeles, California
• Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions

21. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeakSense regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

22. Contact Information

By using LeakSense services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.