Water Leak Sensor FAQ

LeakSense offers two device types. The WiFi sensor connects to your existing building network. The cellular sensor uses its own built-in cellular connection with no network setup required, making it ideal for utility rooms and buildings with inconsistent WiFi coverage. Both devices report to the same dashboard and support the same features including usage tracking, alerts, and valve control.

Most units are completed in 30 to 60 minutes. No tenant displacement is required and there is no wall cutting or rewiring involved. A plumber can typically work through an entire building in a single visit. Timelines vary slightly based on plumbing access, unit layout, and whether valve control is included.

Not necessarily. The cellular sensor has its own built-in connection and does not require your building's WiFi at all. This keeps monitoring active even in areas with poor signal or during network outages. The WiFi sensor connects to your existing building network if that is the preferred setup for your property.

LeakSense devices are designed for long battery life to minimize maintenance overhead. You will receive a notification through the dashboard when a battery needs attention, so there is no need for routine manual checks across your units.

The system sends an immediate alert via email and SMS to whoever you have configured as the contact. If automatic shutoff is enabled, the valve closes on its own without anyone needing to be present. You can also manually open or close the valve at any time from the web app, from any location.

Yes. The web dashboard gives you full manual valve control for every sensor on your account. You can close or reopen a valve for any unit at any time from any device with a browser. Automatic shutoff is also available if you prefer the system to act without manual input when a leak is detected.

Each sensor measures gallons flowing through the water line of its individual unit. Usage is reported daily, monthly, and historically in the dashboard. You can view trends over time, compare units, and export the data to support billing workflows or identify abnormal consumption early.

Yes. Every sensor produces a timestamped record of gallons used per unit. This data can be exported and used to support individual tenant water billing, resolve usage disputes, and provide clear documentation to residents about their actual consumption.

Yes. LeakSense is fully retrofittable and does not require any changes to existing plumbing infrastructure. It has been installed in properties ranging from small duplexes to large apartment complexes across California, including many older buildings that were not originally designed for smart metering.

Plans start at $6 per unit per month, which includes sensor hardware, cloud dashboard, alerts, usage reporting, and remote valve control. Installation is free and there are no long-term contracts. You pay per active sensor and can cancel anytime.

Most properties see ROI within 6 months. Savings come from two areas: reduced water consumption (typically 25 to 40% after installation) and avoided damage costs. A single caught leak can pay for a full year of service. Properties with high-usage units often recover the cost within the first billing cycle.

Yes. LeakSense integrates with Amazon Alexa, Google Home, and Samsung SmartThings. You can check water usage by voice, receive alerts through your smart home hub, and control shutoff valves alongside other connected devices in your building.

Many insurers offer premium discounts or improved deductibles for properties with automated leak detection and shutoff systems. Water damage is one of the most costly property claims, and demonstrating proactive protection lowers your risk profile in the eyes of underwriters. We recommend asking your broker directly once the system is installed.

LeakSense serves multifamily properties across California including Los Angeles, the Bay Area, San Diego, Orange County, the Inland Empire, and the Central Valley.